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Terms of Use

 

PLEASE READ THE TERMS AND CONDITIONS CAREFULLY AS YOU WILL BE BOUND BY THEM

 

This Web Site or micro website you have entered is owned and operated by Pitisara Hideout. By accessing, browsing and making a booking on this website or staying at Pitisara Hideout you agree to be bound by the following terms and conditions. Please read them carefully before you proceed with your booking.


1. Reservations

Booking requests can only be made through our booking page at www.pitisara.com/contact-us.html. We do not have affiliations with any other websites or travel agents. Therefore please note that Pitisara Hideout Management don’t take any responsibilities for reservations made outside our website or through a third party website.


Payment in full should be made at the time of booking. Once your deposit has been successfully credited to our bank account, a Booking Confirmation email will be issued in respect of each unit/ cottage booked and sent to the email address provided by you. You MUST produce your Booking Confirmation(s) upon check-in at the resort, together with your original valid photo identification document (NRIC, passport, driver’s licence or other identification card or document). If you do not receive your Booking Confirmation(s) within 24 hours from the time of booking, please contact us by phone or email.

 

2. Rates

Unit/ cottage rates shown on the Pitisara Hideouts’ website are charged on a per night basis. Meals are not included unless ordered separately.


All our rates and details are correct at the time of publication and are subject to change without notice.


Please note that a 10% service charge will be added for accommodation and meals.

 

3. Restrictions

You may not bring the following into our Resort:

  • pets or livestock
  • pillows, bed sheets, duvets or other items of bedding
  • any electrical appliances and/or equipment for heating and/or cooking purposes

 

Pitisara Hideout reserves the right to remove and/or confiscate any of the above items found in any unit/ cottage immediately without notice to you and to charge you for any costs incurred for taking such action.


Pitisara Hideout further reserves the right to ask you to leave the Resort and remove your belongings from the unit/ cottage immediately if we shall, in our sole opinion, deem that you have used the unit/ cottage in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the unit/ cottage, the Resort premises, the other guests, staff or any other persons or the reputation of Pitisara Hideout without any compensation and/or any reimbursement to you.

 

4. Check-in and Check-out

Pitisara Hideout operates a strict check-in and check-out policy.


Check-in
Check-in time is 12 noon. Booked units/ cottages will be held for check-in until 11.00 am the following day of the scheduled check-in date, after which the booking will be deemed cancelled and Pitisara Hideout shall be entitled to release the booked unit(s) / cottage(s) for the remaining stay dates to other guests. No refunds will be provided for the cancelled booking.


Pitisara Hideout will not be responsible for loss of or damage to luggage or personal belongings and the contents therein (including any valuables) during storage or during the disposal process however caused and you release Pitisara Hideout from any liability in respect thereof.


You use the car park at your own risk. Pitisara Hideout will not be responsible for loss of or damage to your vehicle(s).


Check-out
Chech-out time is 11am. If you check-out beyond the stipulated time Pitisara Hideout reserves the right, without further notice to you, to charge you an additional one (1) night's stay at the prevailing unit/ cottage rates or remove your belongings into the luggage storage facility and deny you further access into the unit/ cottage. Pitisara Hideout shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.

 

5. Changes and Cancellations

 

Changes
Change of Guest name on your booking is not allowed under any circumstances. You MUST produce your Booking Confirmation(s) upon check-in at the resort, together with your original valid photo identification document (NRIC, passport, driver’s licence or other identification card or document).


No changes regarding stay dates, unit/ cottage, duration of stay may be made but you are entitled to cancel the booking and make a new booking with the Resort, subject to availability, and to the terms of cancellation below.


Cancellations
No cancellations can be made after the deposit has been credited into our bank account.  However if cancelled 14 days prior to the scheduled check-in date, the booking can be moved to another date (only once) within a period of one month. We do not guarantee to re-schedule your reservation and it is subject to availability.

 

6. Damage

You are liable for any damage howsoever caused to the allocated unit(s)/ cottage(s) or to the Resort property by you or any persons in your party (whether or not staying at the Resort) during your stay. Prior to check-out, any damages must be compensated or make good the loss, damage, costs or expenses incurred or suffered as a result thereof. Pitisara Hideout further reserves the right to commence legal proceedings against you without notice.

 

7. Right to Refuse Accommodation

Pitisara Hideout reserves the right to refuse accommodation to any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons:-

 

  • the booking has been paid through fraudulent means
  • the booking has been altered by anyone other than Pitisara Hideout or Pitisara Hideouts' authorized agent or has been tampered with or defaced (in which case Pitisara Hideout reserves the right to retain such booking documentation)
  • the person checking in is not or cannot prove that he/she is the person named in the Booking Confirmation
  • as permitted under the provisions of these Terms and Conditions

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